Have a question about a product, an existing order, shipping, or one of our replica display pieces? We’re here to help.
Customer Support
For general questions, product information, order assistance, returns, or shipping concerns, please contact us using the contact form below.
When contacting us about an existing order, please include your order number so we can assist you as quickly as possible.
Product Questions
Static Army specializes in non-functional military replicas, display pieces, models, collectibles, and props.
If you have questions about the dimensions, materials, construction, customization, or intended use of a particular product, please contact us before ordering.
Custom Requests
Looking for something specific?
We may be able to accommodate certain custom sizes, finishes, configurations, or replica display projects. Send us information about what you’re looking for, and we’ll let you know what’s possible.
Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect item, please contact us and include:
- Your order number
- A description of the issue
- Photos of the product
- Photos of the packaging if the item was damaged during shipping
Please keep the original packaging until we’ve had an opportunity to review the issue.
Response Time
We make every effort to respond to customer inquiries as quickly as possible. Response times may be longer during weekends, holidays, or periods of high order volume. Normal contact time is within 24-48 hours
Static Army
Built for Display. Not for Combat.